Frequently Asked Questions
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Ultra Optimizers is a design and fabrication studio focused on original visual forms, functional objects, and precision-built physical pieces.
Each item is approached as a finished expression.
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After acquisition, the digital piece is delivered via secure digital transfer.
You’ll receive a secure download link and any included documentation within 24 hours for all digital acquisitions.
Delivered materials are specified in the piece’s acquisition details.
No physical item is shipped unless explicitly stated.
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Shipping availability depends on destination and item type.
Applicable options will be provided during checkout or discussed during commission approval.
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No.
Some pieces are offered for acquisition, while others exist solely as part of an ongoing archive or exploration.
Availability is intentional and may change without notice.
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Commissions may include:
Custom STL design (digital only)
Custom STL design with a physical 3D print
Physical 3D prints produced from client-provided files
All commission requests are reviewed individually for alignment.
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Timelines vary depending on complexity, scope, and current capacity.
If a project is accepted, an estimated timeframe will be communicated before any project officially begins.
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Minor refinements may be included depending on the commission type.
Significant changes or scope expansions may require additional approval or investments.
Details are clarified before a project officially begins.
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Due to the nature of digital files and custom commissions, these purchases are final once delivery has occurred.
Refunds are not offered for digital acquisitions or completed custom projects.
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Physical items are inspected before shipment.
If an item arrives damaged or defective, please contact us promptly so the issue can be reviewed.
Returns are evaluated on a case-by-case basis.
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No.
All designs, files, and visual pieces remain the intellectual property of Ultra Optimizers unless explicitly stated otherwise.
Purchases grant personal use only.
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Use the contact or commissions form on the site.
All inquiries are reviewed, and responses are sent as soon as possible.